A shipment that states "delivered" by the carrier that has not arrived to the address provided at checkout.
A shipment that appears to be lost by the carrier where the status has not updated and is not marked as “delivered”.
*Invalid/incorrect addresses are not considered to be lost as the carrier was unable to deliver. In most cases these will be returned to our warehouse at which point our customer service team will reach out via email and can reship your package.
Dec 3, 2024