Welcome to Our Help Site

• When will orders get merged?
• If my orders get merged, will that delay shipping?
• What happens when orders get merged?
• If I pay for priority shipping in my first order then a few mins later I pay for regular shipping for my 2nd order - does it get merged or not?
• Merged order notifications
• My merged orders totaled more than $70, why didn't all my shipping get refunded?
• Shipping refunds for merged orders

• Can I share my rewards with others?
• Do my points expire?
• How do I check my reward points balance?
• How do I complete my profile?
• If I have a rewards code for $50 and my transaction is less than $50, will I have balance left on that code to use?
• I have rewards points, how do I redeem them?
• I placed an order, but don’t see my points. What happened?

See all articles in Loyalty Program →

• Where do you charge sales tax?
• Why am I being charged sales tax?
• Why was I charged sales tax on my shipping?
• Will you refund the tax paid on my shipping refund?

• Can a gift card be used more than once?
• Can a gift card be used to buy a gift card?
• Can a gift card be used to pay for shipping and taxes?
• Can gift cards be reloaded?
• Can gift cards be used in conjunction with a discount code?
• Can gift cards be used on the outlet website?
• Can more than one gift card be used towards a purchase?

See all articles in Gift Cards →

• Are your products GOTS certified?
• How should I wash my bamboo clothing?
• How should I wash my modal clothing?
• What are your products made of?
• What is Bamboo Fabric?
• What is Beechwood Modal Fabric?
• Where can I find information about fit and sizing?

See all articles in Sizing, Care + Fabric →

• Why don't I see Afterpay as an option?

• Are your products GOTS certified?
• Are your products safe?
• Where are your products made?

• What is the Kate Quinn Outlet Store?
• How do I become part of the outlet community?
• I have multiple accounts. Will those orders count towards my application for Outlet membership?
• What do I do if I have an issue with my Outlet order?

• Forgot to apply my discount code.
• My discount code won't work with another code.

• How do I submit a return?
• Can I add returns from different orders to the same package?
• Am I able to submit a return request if it has been more than 30 days after purchase?
• Can I exchange?
• How do I return a gift?
• What if I received an item that is defective or damaged?

• What delivery carriers do you use?
• What are the average delivery timeframes?
• My package tracking says "Delivered", but I do not have my order.
• My package never arrived, what do I do?
• Do you deliver Internationally and to an APO address?
• I have more than $70 in my cart, but don't see free shipping! Why?

• How do I find the VIP Group?
• How do I get the early access code for drops?
• What is the Kate Quinn VIP Group?