Shipping & Delivery

• What delivery carriers do you use?

  All retail orders are shipped via USPS First Class, USPS Ground, USPS Priority, UPS, or DHL.

• What are the average delivery timeframes?

  All standard shipping orders will be processed and shipped as soon as possible. During collection launches and an increase of sales, more processing time may be needed which would be announced in the banner at the top of this page. Please watch for your ship confirmation email to advise when your...

• My package tracking says "Delivered", but I do not have my order.

  We apologize if you have not received your order(s) as indicated. If your tracking information states that your package was delivered but you cannot locate it - The carrier may have placed it in a safer location, please check: Mailbox, porch, garage, exterior doors, and any locations where the ...

• My package never arrived, what do I do?

  We apologize if you have not received your order(s) as indicated. If your tracking information shows that your package was delivered but you cannot locate it - The carrier may have placed it in a safer location, please check: Mailbox, porch, garage, exterior doors, and any locations where the p...

• Can I upgrade to priority shipping?

  In most cases, if you order has not been fulfilled, we should be able to upgrade your order to priority shipping! The fee for priority shipping is $14.99. If you would like to upgrade to priority shipping, please reach out to our customer service team at hello@katequinn.com.

• Do you deliver Internationally and to an APO address?

  Yes! Kate Quinn Organics ships to most countries. Please be aware that Kate Quinn Organics is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. Kate Quinn cannot currently determine what these charges may be. We recommend contacting your local cus...

• I have more than $70 in my cart, but don't see free shipping! Why?

  To qualify for Free Shipping, your order total must be over $70 after discounts and before taxes. If you are using a discount code or coupon, and your order subtotal drops below $70 after you apply the discount, you will be charged for shipping unless you add more to your order to bring the tota...

• What happens if my package is returned?

  If you see that your package is being returned to us, please reach out to customer service at hello@katequinn.com with your order number and updated address so we can quickly re-ship your order when we receive it.

• Why is my package stuck in transit?

  Standard shipping typically takes 2-8 business days. Most packages will first go to a sorting facility for a couple days before the carrier picks up. Once the package is scanned the tracking should start to update again! If it has been over 8 business days since the tracking has been updated, pl...