Feedback FAQs

  • How can I track the status of my preorder?

    We are currently working on additional tools to provide more detailed preorder tracking and updates. In the meantime, the best sources for the latest information are our: Monthly Production & Shipping Updates Blog Weekly Collection Tracker

  • What’s happening with subscription boxes?

    We have shipped the majority of previously outstanding subscription boxes and are continuing to work through the remaining orders. We remain committed to our subscription box program and are actively planning future shipments. As fulfillment continues to improve, subscription billing for upcomin...

  • What should I do if dark prints fade after washing?

    We recommend first reviewing the care instructions on the garment label to ensure the item was washed according to the recommended guidelines. If you believe your item has experienced unusual fading, please contact our Customer Service team at hello@katequinn.com and include photos of the garmen...

  • What’s the difference between Presale and Quick Ship?

    Quick Ship Quick Ship items are in stock and ready to ship from our warehouse. Please note that an order is considered Quick Ship only when all items in the order are Quick Ship items. If your order includes items from a new launch, preorder, or presale collection, everything will be shipped tog...

  • Why is customer service taking several days to respond?

    We understand how frustrating it can be to wait for a response, especially when you have questions about an order. Please know that every email and message we receive is important to us, and we are committed to responding to each one as quickly as possible. Kate Quinn is a small business with a ...

  • Why is my order taking so long to ship?

    Several factors can affect shipping timelines, including international transportation, customs processing, carrier capacity, and other supply chain challenges. Over the past few years, these factors have become less predictable, which have occasionally impacted delivery schedules. Kate Quinn has...

  • Why is sizing inconsistent across different fabrics?

    Different fabrics have unique characteristics, including stretch, recovery, weight, and drape, which can affect how a garment fits. In addition, all manufactured garments have a small production tolerance, meaning measurements may vary slightly from piece to piece. If you have concerns about the...

  • Will you offer more tween or larger kid sizes?

    We're actively expanding our size offerings and have already begun introducing additional tween sizing in select collections. Customer feedback plays an important role in these decisions, so we encourage you to continue sharing requests for styles and sizes you'd like to see in future releases.