Returns

• How do I submit a return?

  Visit our returns center to submit a return request. Once the return has been approved, you will be sent a pre-paid shipping label to print out. A $5.99 shipping label fee will be deducted from your store credit for the return. If you would like to use your own shipping label, please still submi...

• Can I add returns from different orders to the same package?

  You are welcome to send back multiple returns from different orders in one package and use only one label. Please still submit a return request for each order and separate items by order number so our team is able to quickly process the returns.

• Am I able to submit a return request if it has been more than 30 days after purchase?

  Return requests submitted after 30 days of delivery will not be approved. If you have any questions or special circumstances, please email hello@katequinn.com.

• Can I exchange?

  Due to how quickly we move inventory, we do not offer exchanges. If we still have the item left in stock, we suggest purchasing the correct style or size and returning the unwanted item.

• How do I return a gift?

  If you received an item as a gift and have the packing slip, go ahead and send the item(s) back to us for store credit. All items must be in new condition. Please include a note stating this was a gift with your name and email address so we know who to issue the credit to. If you do not have the...

• What if I received an item that is defective or damaged?

  Please email hello@katequinn.com with your order number and a picture so we can take care of you.