Returns

• What is your return policy?

  Products may be returned for store credit only. No refunds will be issued, and we are not able to hold product for exchange. All returns must be postmarked within 30 days from the delivery date in order to qualify as a return. If you send your package outside of the 30-day window, we reserve the...

• How do I submit a return?

  Visit our returns center to submit a return request. Once the return has been approved, you will be sent a pre-paid shipping label to print out. A $5.99 shipping label fee will be deducted from your store credit for the return. If you would like to use your own shipping label, please still submi...

• Am I able to submit a return request if it has been more than 30 days after purchase?

  Return requests submitted after 30 days of delivery will not be approved. If you have any questions or special circumstances, please email hello@katequinn.com.

• Can I exchange?

  Due to how quickly we move inventory, we do not offer exchanges. If we still have the item left in stock, we suggest purchasing the correct style or size and returning the unwanted item.

• How is credit issued if I paid for my order with a loyalty coupon?

  If you paid for your order with a loyalty coupon, you will be issued store credit in the amount of the item. We are not able to re-issue a loyalty coupon or add points back to a loyalty account once it has been applied to an order.

• How do I return a gift?

  If you received an item as a gift and have the packing slip, go ahead and send the item(s) back to us for store credit. All items must be in new condition. Please include a note stating this was a gift with your name and email address so we know who to issue the credit to. Mail items back to: Ka...

• What if I received an item that is defective or damaged?

  Please email hello@katequinn.com with your order number and a picture so we can take care of you.

• Can International customers return?

  International customers are welcome to return for store credit! We are not able to provide a return label for International customers. Returns must be postmarked within 30 days of receiving. Please still submit a return request so we have record of the return and mail your items back to: Kate Q...

• Can I combine returns from multiple orders in the same package?

  Items from separate orders must be returned in separate packages. Each order has its own unique return label and order number which helps our team quickly and accurately process your return.

• Can I return an item purchased during a BOGO promotion?

  Yes! You can return items purchased during a BOGO promotion. Since this type of promotion discounts the items proportionally, your store credit will be prorated based on the amount paid for each item.

• How long does it take to process my return once it is delivered?

  Once a return package is delivered to our building, it can take up to 10 days to process. Our returns team will email you once your return has been processed.

• What is Redo?

  We now offer free unlimited returns and package protection for all orders. Redo can be purchased for $2.98 with your order, and your return shipping label will be covered! If you choose not to buy Redo, or would like a full refund, you can still return items, but you will have to cover the cost ...