Returns

• What is your return policy?

  Products may be returned for store credit only. No refunds will be issued, and we are not able to hold product for exchange. All returns must be postmarked within 30 days from the delivery date in order to qualify as a return. If you send your package outside of the 30-day window, we reserve the...

• How do I submit a return?

  Visit our returns center to submit a return request. Once the return has been approved, you will be sent a pre-paid shipping label to print out. A $5.99 shipping label fee will be deducted from your store credit for the return. If you would like to use your own shipping label, please still submi...

• Can I add returns from different orders to the same package?

  You are welcome to send back multiple returns from different orders in one package and use only one label. Be sure to submit a return request for each order and separate items by order number so our team is able to quickly process the returns.

• Am I able to submit a return request if it has been more than 30 days after purchase?

  Return requests submitted after 30 days of delivery will not be approved. If you have any questions or special circumstances, please email hello@katequinn.com.

• Can I exchange?

  Due to how quickly we move inventory, we do not offer exchanges. If we still have the item left in stock, we suggest purchasing the correct style or size and returning the unwanted item.

• How is credit issued if I paid for my order with a loyalty coupon?

  If you paid for your order with a loyalty coupon, you will be issued store credit in the amount of the item. We are not able to re-issue a loyalty coupon or add points back to a loyalty account once it has been applied to an order.

• How do I return a gift?

  If you received an item as a gift and have the packing slip, go ahead and send the item(s) back to us for store credit. All items must be in new condition. Please include a note stating this was a gift with your name and email address so we know who to issue the credit to. Mail items back to: Ka...

• What if I received an item that is defective or damaged?

  Please email hello@katequinn.com with your order number and a picture so we can take care of you.

• Can International customers return?

  International customers are welcome to return for store credit! We are not able to provide a return label for International customers. Returns must be postmarked within 30 days of receiving. Please still submit a return request so we have record of the return and mail your items back to: Kate Q...