Loyalty Program

  • What is the loyalty program?

    Our loyalty program is how our customers can earn rewards for shopping with us! Here is a link to more information about our loyalty program: https://katequinn.com/pages/loyalty-program-1
  • Can I share my rewards with others?

    Loyalty points and coupons are non-transferrable. Customers found to be sharing, trading or selling their loyalty rewards points will be removed from the program and their points will be voided.
  • Do my points expire?

    Rewards points expire after 1 year of inactivity. If you earn or spend points within a year, you will retain your points. An automated email will be sent out 30 days before your points expire.
  • How do I check my reward points balance?

    You can view your balance HERE. You can also view your balance by selecting the "Rewards" tab located at the center bottom of our website or on our Loyalty Page.
  • How do I complete my profile?

    By completing your profile in our Loyalty Program, you'll immediately earn 100 points as well as unlock additional benefits such as Birthday coupons and more! To complete your profile, log into your account at www.katequinn.com and then navigate to the Rewards section (you can find link in foote...
  • Can a loyalty coupon be used on multiple orders?

    A loyalty coupon cannot be used on multiple orders. The coupon is one time use and the balance does not carry over to apply to another order.
  • I have rewards points, how do I redeem them for a loyalty coupon?

    To check your point balance or redeem a loyalty coupon, please click here. You can also check your points or redeem a coupon at checkout. On the checkout page, you will be able to view your point balance and which loyalty coupons are available to redeem. If you did not mean to redeem a coupon, ...
  • I placed an order, but don’t see my points. What happened?

    We allow users to check out as guests on our website. Sometimes, registered users accidentally checkout as guests. When this happens, the order isn't automatically linked to your account, and the points aren't added. If you think this might have happened, send an email to hello@katequinn.com wit...
  • Will you notify me before my points expire?

    Yes, you will receive two emails before your points expire. The first email will go out 30 days before the expiration date and the second “last chance” email will go out one day before they expire.
  • When do points get credited to my loyalty account?

    Loyalty points are added as soon as your order is fulfilled.
  • Will my reward points show up at checkout?

    No, you will need to log into your store account and click the link below to see & redeem your rewards. You can do so HERE. Note that your reward will show only once your order has shipped.