I placed an order, but don’t see my points. What happened?

We allow users to check out as guests on our website. Sometimes, registered users accidentally checkout as guests. When this happens, the order isn't automatically linked to your account, and the points aren't added.

If you think this might have happened, send an email to hello@katequinn.com with your Name, Order # and the main email you use for your loyalty account.

Jan 30, 2024

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